Occasionally our customers will have questions. We hope that almost all of the answers to your questions can be found below. But if you still have questions, we can be reached through our contact us page or by emailing us directly at firstname.lastname@example.org.
What shirt brand do you print on?
All SHE Shop standard t-shirts are printed on Bella + Canvas brand tees, unless otherwise stated. Our shirts have are trendy with a slim fit, but they run big.
What size should I order?
Our sizes range from XSmall – 2XLarge. These are unisex tees and they run big. Women should order one size down from their regular size.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering.
Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for multiple wears and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
Washing: Wash inside out with cold water with similar colors using a gentle cycle.
Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
Drying: Tumble dry low or hang dry.
Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through PayPal and Stripe.
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering.
During holidays or times of high demand, orders will take 10 – 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.
How much does shipping cost?
It depends on the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
Do you ship internationally?
No, not at this time.
RETURNS & EXCHANGES
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to order a size up on our tees or send us an email for questions.
If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at firstname.lastname@example.org for any questions regarding your order.
STILL HAVE QUESTIONS?
For additional information about The SHE Shop please email email@example.com.